We offer a minimum manufacturer's warranty of 12 months on all our products.

All our fabric sofas carry a 12 months to 10 year warranty on workmanship and structure.

All our leather sofas carry a 12 month to 5 year warranty on workmanship and structure.

All sofa bed and recliner mechanisms which are of a mechanical nature (moving parts) carry a 12 month  warranty.

DJC FURNITURE does not warrant any product sold by it, in any way whatsoever. The customer acknowledges that the customer relies solely upon the warranty extended to DJC FURNITURE, by the supplier of such goods.

DJC FURNITURE guarantees to repair or replace any part or the product  with a manufacturing or structural defect for a period of the warranty from the date of purchase, this is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.Your furniture must be cared for as explained in the care instructions that come with it. Warranty conditions, limitations and exclusions listed below:

- The warranty is extended to the original purchaser at the original delivery address.

- This warranty is in addition to the rights granted by relevant State and Federal laws and in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation. The company’s liability is limited to the goods replacement only.

- The warranty does not cover use if the goods are used as commercial or outdoor purpose or exposed directly to the sunlight, extreme heat or bright light such as sun lamps.

- No claim can be made by the purchaser under this warranty if:
 Any damage caused by accident, abuse, neglect, negligence.
 Any damage caused by improper handling such as dragging the furniture or using corrosive solvent to clean the furniture.
 Any damage directly or indirectly caused by unprofessional assembling, unauthorized repair, alteration, modification or act of God.

- Please ensure that you keep your receipt in order to validate your warranty. DJC FURNITURE reserves the right to determine whether the goods shall be repaired or replaced.

- The Company reserves the right to charge for any service not covered by this warranty.

- Please note that all warranties extended to DJC FURNITURE customers imply a ''back to base'' warranty. This means that if there is a fault (including incorrect or damaged parts) with any product/s then we advise that the customer returns that product for a repair or part replacement to our warehouse.

Mattress Warranty


DJC FURNITURE will repair or replace at their discretion, without charge to the original purchaser, any manufacturing fault, as defined by the warranty conditions below. It does not cover damage or defects caused by normal wear and tear or improper use. If identical materials are no longer available, we reserve the right to substitute materials of equal or higher quality when necessary.

Transport charges may be applicable. As part of the warranty process, 

DJC FURNITURE will meet transportation costs during the first year of purchase. After the first year, transportation charges will be met by the purchaser. In no case will any transportation charge be accepted without prior approval from  DJC FURNITURE.

Please be aware of the following:

- Hygiene requirements: Under workplace legal regulations, bedding stores and manufacturers are not permitted to handle products in an unsanitary condition. We advise that you use a mattress protector to avoid soiling. This is important if you want you warranty to remain valid.

- Proof of purchase: It is essential that you should retain your invoice otherwise the warranty is rendered invalid, also fill out your warranty card if necessary.

Warranty Conditions

The warranty covers the following specific manufacturing faults under condition of normal wear.

Mattress:

- Coils or wires that are loose or broken

- Coils or wires that protrude or tear through any fabric

Foundation:

- Splitting occurring in wooden frame

- Loose or broken foundation wire

- Compression of module

- Leg and/or caster failure

The warranty DOES NOT cover:

- Soiled mattress covers: Normal wear and tear( including stains,soiling or burns)

- Body indentations: Your mattress is designed to provide support and comfort. Body indentations are a normal occurrence and indicate that the upholstery layers of the mattress are performing as they should.

- Torn handles: Handle should only be used to position the mattress on its foundation.

- Fabric damage: Fabric damage caused by contact between the mattress and foundation/base. To prevent damage to the mattress covers place a mattress protector or other insulating material between the mattress and the base- especially in the case of wooden or unfinished metal slats.

- Warped border wires: Border wires run along the perimeter of the mattress and foundation and may warp due to improperly moving or bending the sleep set. Sitting on the edge of your mattress is not recommended as this may cause the border to sag over a period of time.

- Incorrect foundation use: Mattress damage sustained due to incorrect foundation use. The base or foundation must provide even and adequate support throughout. A mattress is designed for full performance when used in conjunction with a matching base as part of a total sleep set.

- Incorrect slat positioning: Damage incurred through incorrect slat positioning. Timber slats should be no more that 70mm apart.

- Incorrect use: Damage sustained through incorrect use. DO NOT bend your mattress under any circumstance. DO NOT let anyone stand or jump on your mattress.

- A change of mind: Your bed is sold as is.Unfortunately, we can not guarantee against change of mind. Please consider bed height, mattress sheet fit or comfort etc prior to purchase.

- Smell: Some raw materials used in the manufacture have a natural smell. These odours will dissipate very quickly once removed from the packaging material.